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Why Salesforce?
Salesforce is by far the largest and most widely known CRM Platform in the world. This impressive level of success is well-deserved due to the many incredible advantages and extensive resources that Salesforce provides for its users. There are a great many advantages to using this Platform, and different companies with different sizes may find some more useful and important than others.
Top 5 Advantages of Using The Salesforce CRM Platform
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Ease of Use - Salesforce meets and far exceeds the ease of use requirement by offering its user base an extremely intuitive, simple user interface
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Excellent Functionality – The CRM Platform provides the backbone service needed to allow easy data collaboration between multiple departments, centralized customer information, an array of reports and statistical options,and the ability to run on any browser, tablet, desktop, or mobile device.Salesforce also delivers reliable data security and protection, ensuring that sensitive information is not lost or compromised. Salesforce provides your employees with the resources they need to maximize efficiency and productivity. Customers will also benefit from better customer service.
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Flexibility and Customization – Salesforce integrates well with a host of different business models because it is able to provide report and analytics that are tailored to the specific needs of its users.Salesforce further allows companies to measure and monitor the success of their marketing campaigns and to customize these outreach efforts on an on-going, as needed basis. This allows for a fully optimized system that can be automated to function on its own. Salesforce cloud system also means that employees can access it from anywhere at anytime, allowing for incredible flexibility.
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Outstanding User Resources – The goal of these many varied resources is to empower customers with the ability to quickly find the answers to their questions in whatever way is the most convenient for them. Salesforce also employs an excellent, knowledgeable, and customer-oriented tech and customer service team that can walk users through any situation or problem that arises.
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The AppExchange – This marketplace of easy to access, download, and install apps provides users with even more resources, options, and expanded functionality.There are apps related to many other big name companies like LinkedIn and Microsoft Outlook which enables full integration of these two services with Salesforce. Additionally the AppExchange is a wellspring of new ideas and capabilities that are being developed and fine tuned at a blinding pace, giving users tools they probably never even dreamed of for connecting with their customers and building deeper relationships.